FAQ (Frequently Asked Questions)

1. What does VoIP stand for?
VoIP stand for Voice over Internet Protocol. Simply put this is technology that allows companies like ours to use the Internet to transfer calls all over the planet instead of fibre optic or copper phone lines. This means the cost of providing the calls are far lower than existing technology, allowing you to make a considerable saving on your phone calls.

2. Is VoIP reliable?
VoIP calls use the internet to carry the call to the person you are calling. If you have a stable fast broadband internet connection you will find this technology very reliable. However you must always consider that the performance of the internet can change affecting the quality of your calls at times. This technolgy is now used by government, large corporations, and even small business to deliver large savings to their communications budgets. It's not as simple as plugging a phone handset into a wall, but a well engineered solution will provide you an near equivalent service to your existing one.

3. Do I need to have my computer on?
Depending on the type of equipment you use to make a a VoIP call this could be the case, but generally speaking the answer is no. You will require something to do the conversion of telephone handset signal to the internet, but this is usually achieved with a small piece of equipment (ATA) to which you connect your standard telephone handset.