Support

Supporting you so that you get the best results from your VoIP services is very important to us. If you bought your account via one of our affiliates you should start with their support services first.

All affiliates have commited to providing you with quality local support to ensure your services are operating effectively.

If you require configuration support please send an email to support@intertel.com.au we have some configuration information for common equipment already prepared as help documents. Keep in mind direct support for your equipment is the responsibility of your IT support company. We will research and support common configuration questions, of course service problems. All direct equipment configuration services is chargeable.

If you have a service outage or are unable to make calls after your service has been provisioned and tested then please call our support directly on 0753297050 make sure you leave a message with your name, VoIP Number, and alternative contact so that a support representive can call you back. Support representatives recieve your phone messages immediately by email.

Following are some support options available to you:

Network Status
If you are interrested in our current network status including network outages please click here
Online Support Forums
A collection of users, technicians and industry people who have contributed ideas and provide peer support for other VoIP users. Please contribute to these forums, the more you contribute the more likely it is you will find someone to help you.
Live Support
At times you will find some of our staff logged in to our live support system. You will require an active Internet connection to use this. This service is only available at irregular times. Click on the Live Support icon on the right hand side of the page to see if a support representitive is online.
Log an Issue
If you have a support issue you should log it via our ticketing system. This will ensure that a support representive will follow you up until this is solved for you.
Email Support
You can of course send a simple email to support@intertel.com.au and one of our support representitives will log the issues and contact you directly.
Phone Support
If you prefer you can ring phone support from an alternative phone line on 0753297050 and log and issues via our voicemail. Support will recieve your message immediately via email.

Please allow 24-48hrs for a response from support for non urgent issues. Please ensure that if you have an emergency outage or life threatening situation that you contact support either via phone or email detailing the emergency and relevant contact details.